ITSM Analytics Services

IT Service Management Description

ITA redefines IT Governance by ensuring your IT investments and strategies are in complete harmony with your overarching business goals. By enhancing decision-making and policy enforcement, ITA boosts efficiency and aligns IT operations with business objectives, ensuring every technology decision drives your company forward.

Document Review Unlocking Key Features

Assessment Planning and Orchestration

At this stage, the organization’s “lead assessor” can plan and manage their team. They can select other assessors within the organization, assign roles and responsibilities, and oversee the data entry required for the company’s evaluation. Additionally, they manage the time needed to perform the evaluation and monitor the status of each part completed by the assessors.

Intelligent ITSM Issue Detection and KPI Definition

In this step, the assessors consider the issues and key metrics relevant to each practice, analyzing their current status and priorities. If problems with data entry are encountered, an intelligent chatbot can provide assistance.

Holistic ITSM Maturity Assessment Based on ITIL4

This step involves answering comprehensive capability questions; each practice consists of two or more capabilities, and each capability includes several sub-capabilities. Each sub-capability comprises numerous criteria to evaluate the sub-capabilities as well as the overall practice from the four ITIL4 dimensions: value stream and process, organization and people, information and technology, partners and suppliers.

Suggesting the Most Suitable ITSM Benchmarks

After the organization’s maturity assessment, ITA-ITSM generates a highly suitable transformation roadmap based on a comprehensive database that includes key ITSM trends, AI use cases in IT practices, and recent ITSM solution trends, which are continually updated.

ISO/IEC 20000 Compliance Assessment

ITA-ITSM considers ISO/IEC 20000, the international standard for IT service management. The related ISO/IEC 20000 criteria are specified in ITA, and by answering the capability questions, an ISO/IEC 20000 audit is automatically performed, with specific reports generated as demanded by the company.

Intelligent Data-Driven Evaluation

While answering capability-relevant questions, ITA prompts you to upload appropriate documents wherever required. ITA’s knowledge extraction technology investigates and analyzes how well your practice-related documents align with the required standards, evaluating the current status of capabilities based on the company’s specific documents. This smart, data-driven tool can save significant time.

Diverse Maturity Assessment Reports

After entering all the data required for each ITIL4 practice assessment, lead assessors can review the answers. Upon confirmation, the data is analyzed, and diverse maturity assessment reports are created. Approximately 48 hours later, these reports are sent to lead assessors and displayed in ITA-ITSM.

Smart Initiative Definition & Prioritization

At this stage, ITA-ITSM offers a prioritized and ideal set of initiatives to the organization, based on the maturity assessment of organizations on issues, metrics, and capability criteria in a structured roadmap.

Offering a Customized Transformation Roadmap

Beyond initiative prioritization, ITA-ITSM analyzes the time, cost, and risk of the initiatives, offering the best-suited ones according to the value the company seeks, such as resolving current issues, enhancing metrics, achieving ISO/IEC 20K, within its constraints like time frame, investment, and risk.

Company ITSM Productivity Post-Transformation Simulation

A distinctive feature of ITA-ITSM is the post-transformation simulation, where the condition of the organization’s issues, metrics, and capabilities after implementing the transformation roadmap is analyzed, generating various diagrams and reports.