What We Do:

Our metric evaluation and prediction service analyzes your performance data across various domains to uncover trends, patterns, and potential risks. We focus on metrics such as:

• ITSM: SLA breaches, incident resolution times, change success rates, and customer satisfaction scores.
• IT Governance:  Number of deviations from the resource plan, Percentage of IT staff turnover and Percentage of expected value realized.
• Risk & Security: Security incident rates, vulnerability severity, and mean time to detect/respond.
• Business Continuity: Recovery time objectives (RTOs), recovery point objectives (RPOs), and test success rates.
• Sustainability: Energy consumption, carbon emissions, waste reduction, and resource utilization.
• Digital Transformation: Adoption rates, return on investment (ROI), and customer engagement metrics.
• Customer Experience: Net Promoter Score (NPS), customer satisfaction scores, and churn rates.
• Agile Development: Sprint velocity, release frequency, and defect rates.
• DevOps: Deployment frequency, lead time for changes, and mean time to recovery (MTTR).

By applying sophisticated forecasting models, we empower you to:

• Gain Data-Driven Insights: Understand historical performance, identify outliers, and uncover hidden relationships within your data.
• Predict Future Trends: Anticipate potential issues, proactively address bottlenecks, and make informed decisions.
• Optimize Performance: Identify opportunities for improvement and enhance the overall effectiveness of your operations.

How We Do It:

• Metric Identification & Correlation Analysis: We work with you to select the most relevant metrics and explore correlations between them, leveraging expert input and domain knowledge.
• SME Validation & Hypothesis Refinement: Subject matter experts validate findings and refine hypotheses, ensuring accuracy and relevance.
• Predictive Model Design & Development: We develop custom models using advanced techniques like LSTM neural networks to forecast future metric values based on historical data and patterns.
• Model Testing, Calibration, & Deployment: Rigorous testing ensures the model’s accuracy and reliability. We fine-tune and calibrate the model based on expert feedback and deploy it on the ITA Platform, providing you with actionable predictions and insights.

The Value:

• Proactive Issue Prevention: Anticipate and address potential problems before they escalate.
• Improved Decision-Making: Make data-driven decisions to optimize resource allocation and processes.
• Enhanced Efficiency and Performance: Streamline operations and achieve superior outcomes across all areas.

Unlock the Power of Data-Driven Insights:

ITA’s Analytics Services are designed to unlock the full potential of your data. By combining the power of human expertise with advanced AI and analytics, we empower you to gain valuable insights, make informed decisions, and drive continuous improvement within your organization.
Let ITA be your trusted partner in your journey towards excellence. Contact us today to learn more about how our Analytics Services can transform your approach to data-driven decision-making.