Incident management aims to reduce the adverse effects of incidents by swiftly restoring normal service operations. Thus, it is crucial for organizations to define and enhance this process within their IT framework, considering various aspects such as value stream and process, information and technology, organization and people, and suppliers and partners. At ITA, we thoroughly and smartly evaluate organizational issues and metrics associated with incident management, focusing on two primary processes: incident handling and resolution, along with periodic incident review among the four ITSM components. Intelligent chatbots, document review, and data analytics are recognized as valuable resources aiding in these analytical efforts.
For more information click on the link: ITSM
