The value stream for Monitor, Support, and Fulfil emphasizes crucial practices aimed at the effective monitoring, support, and fulfillment of IT services within an organization. This includes practices such as incident management, request management, service desk operations, monitoring and event management, and problem management. At ITA, we conduct a thorough assessment of the entire value stream, exploring common challenges across these practices and proposing initiatives that address the overall value stream, while also evaluating each practice in detail utilizing intelligent chatbots, document reviews, and data analytics as valuable tools for our analysis.
For more information click on the link: ITSM
