Event and monitoring management aims to systematically observe services and service components, and record and report selected changes of state identified as events. Thus, it is crucial for organizations to define and enhance this process within their IT framework, considering various aspects such as value stream and process, information and technology, organization and people, and suppliers and partners. At ITA, we thoroughly and smartly evaluate organizational issues and metrics associated with event and monitoring management, focusing on three primary processes: Monitoring planning process, Event handling process and Monitoring and event management review among the four ITSM components. Intelligent chatbots, document review, and data analytics are recognized as valuable resources aiding in these analytical efforts
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