Problem management seeks to minimize the likelihood and impact of incidents by identifying both actual and potential causes, as well as managing workarounds and known errors. It is essential for organizations to define and enhance this process within their IT framework, taking into account various factors such as value streams, processes, information and technology, personnel, and suppliers. At ITA, we conduct thorough evaluations of organizational challenges and metrics related to problem management, focusing on four key processes: proactive problem identification, reactive problem identification, problem control, and error control within the four ITSM components, while utilizing intelligent chatbots, document reviews, and data analytics as valuable tools for our analysis.
For more information click on the link: ITSM
