Request management is designed to enhance the agreed quality of services by efficiently processing all predefined, user-initiated service requests in a user-friendly manner. Therefore, organizations must clearly define and refine this process within their IT framework by considering various factors such as value streams and processes, information and technology, organization and people, and suppliers. At ITA, we conduct comprehensive evaluations of organizational challenges and metrics related to request management, concentrating on two key areas: service request fulfilment control and service request review and optimization within the four ITSM components, while employing intelligent chatbots, document reviews, and data analytics as valuable tools in our analysis.
For more information click on the link: ITSM
