The service desk is designed to capture the demand for incident resolution and service requests. Therefore, organizations must clearly define and enhance this process within their IT framework by considering factors such as value streams and processes, information and technology, organization and people and suppliers. At ITA, we conduct thorough evaluations of organizational challenges and metrics related to the service desk, concentrating on three key processes: User query handling, communicating to users and Service desk optimization within the four ITSM components, while employing intelligent chatbots, document reviews, and data analytics as valuable tools in our analysis.
For more information click on the link: ITSM
