Service Level Agreements (SLAs) are documents that outline the service levels provided by companies to customers based on specified key performance indicators (KPIs) such as service availability and response times for incidents. Each organization tailors its SLAs to address its specific concerns, but there are essential components that every SLA should include. In ITA we smartly investigate companies’ SLAs according to main information like service overview, agreement parties, service level, responsibilities and service support. This analysis helps us evaluate how well a company’s SLA aligns with the basic requirements of an SLA. We assess and score each section to pinpoint areas for potential improvement in the SLA, providing valuable feedback to enhance the agreement.
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