An SLA breach arises when the service provider fails to meet the agreed-upon service level commitments with the client, encompassing areas such as response time, service availability, performance, and other specified metrics. Addressing such breaches promptly, delves into the root cause, and working towards resolution are crucial to uphold customer satisfaction and retain client trust. Consequently, organizations should strive to minimize SLA breaches. To achieve this goal, businesses need to analyze their SLA breach trends and assess how upcoming strategies and various factors could influence it. In ITA, we analyze your company’s previous year’s SLA breaches intelligently, taking into account the effects of different variables like enhanced event management coverage rates, reduced overutilized key assets, introduction of new services, increased IT assets & CIs, growth in new IT users, and more. This analysis helps predict future trends, aiding in enhancing service delivery, meeting client expectations, and ensuring compliance with agreements.
Reconsider the purchase of this product if your company does not possess a record of SLA breaches from the past 24 months.
For more information click on the link: Metric Evaluation
